Support Analytics

Every escalation, handled with full visibility.

Monitor the handoff queue, accept and transfer conversations, and track wait, resolution and CSAT across WhatsApp, web, Instagram and more. Self-hosted, every transcript stays on your infrastructure.

Self-Host Free View Pricing
Capabilities

Everything a Modern Handoff Needs

Powerful capabilities with AI orchestration — all self-hosted on your infrastructure.

Live handoff queue

Waiting conversations with priority, wait time and channel filters, sortable by urgency and claimable with a single click.

Agent management

Invite agents, track availability, active chats, handled-today counts, skills and CSAT per agent, with CSV export.

Multi-channel handoff

WhatsApp, web chat, Instagram, Facebook, email and Telegram handoffs with media support across every connected channel.

CSAT surveys

Automatic one-to-five-star satisfaction surveys after resolution, with free-text feedback and trends per agent and channel.

SLA monitoring

First response, resolution and CSAT targets with active breach tracking and performance measured against goals in real time.

Transcript search

Search full handoff transcripts by keyword or agent, with duration, outcome and message counts in one history.

Pricing

One Flat Server — Zero Per-User Fees

Unlike commercial SaaS suites that charge per seat, General Bots runs on your own infrastructure with unlimited users.

Self-Hosted
Your Infrastructure, Your Data
Deploy on any VM or bare metal. No user limits, no hidden fees. Full source under AGPLv3.
  • Unlimited users and operations
  • No per-user licensing fees
  • Full source code access (AGPLv3)
  • Self-contained Docker deployment
  • Bring your own LLM / AI backend
Try Hosted Instance
Typical SaaS
Per-seat pricing
Plus overage fees
plus overage fees
Self-Hosted
Unlimited users
On your infrastructure
unlimited users
Comparison

Self-Hosted vs SaaS

See how the open-source General Bots Handoff compares to proprietary alternatives.

FeatureSelf-HostedSaaS
Per-user pricingFreeVendor lock-in
Data ownershipYoursTheirs
Source accessFull (AGPLv3)Closed
AI model choiceAny LLMVendor lock-in
ScalabilityUnlimitedTiered
Audit & complianceFull controlLimited
Why Choose

Built for Sovereignty, Scale, and AI

Thousands of teams choose General Bots for their handoff infrastructure.

Zero Vendor Lock-In

Your data, your infrastructure, your control. General Bots is fully open source under AGPLv3 — no proprietary APIs, no data leaving your network, no forced upgrades.

  • 100% Open Source

    Audit, modify, and extend the code. Community contributions welcome.

  • AI-Native by Default

    LLM orchestration built in — bring any model, run it on your own hardware.

AI ENGINE
From the Blog

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The Philosophy of General Bots: NO FORMS

Why conversational interfaces are replacing traditional UI paradigms

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Cost-Effective Bot Orchestration: The Hybrid Strategy

How General Bots reduces LLM operational costs by up to 80% through didactic routing and local processing modes — without sacrificing conversational quality.

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Ready to Deploy?

Get your own self-hosted handoff platform running in minutes. No per-user fees, no vendor lock-in.

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