Support

AI-Powered Help Desk & Tickets

Multi-channel support ticket system with AI-powered routing, knowledge base integration, and SLA management.

Self-Host Free View Pricing
Capabilities

Everything a Modern Support Needs

Powerful support capabilities with AI orchestration — all self-hosted on your infrastructure.

Multi-Channel Tickets

Convert emails, chat messages, and form submissions into tickets automatically. Unified queue across all channels with consistent routing rules.

AI Triage & Routing

AI-powered ticket classification, priority assignment, and routing to the right team or agent. Reduce response time with instant intent detection.

Knowledge Base

Integrated knowledge base with AI search. Agents get suggested answers instantly. Customers find answers via self-service portal.

SLA Management

Configurable SLA policies with escalation chains. Automated reminders, breach notifications, and priority-based queue management.

Customer Portal

Self-service portal where customers can submit tickets, track status, and browse knowledge base. Reduce ticket volume with AI chatbot.

Analytics & Reports

Real-time dashboards for ticket volume, resolution time, CSAT scores, and agent performance. Export reports for compliance.

Pricing

One Flat Server — Zero Per-User Fees

Unlike commercial SaaS suites that charge per seat, General Bots runs on your own infrastructure with unlimited users.

Self-Hosted
Your Infrastructure, Your Data
Deploy on any VM or bare metal. No user limits, no hidden fees. Full source under AGPLv3.
  • Unlimited users and helpdesk operations
  • No per-user licensing fees
  • Full source code access (AGPLv3)
  • Self-contained Docker deployment
  • Bring your own LLM / AI backend
Try Hosted Instance
Typical SaaS
Per-seat pricing
Plus overage fees
plus overage fees
Self-Hosted
Unlimited users
On your infrastructure
unlimited users
Comparison

Self-Hosted vs SaaS

See how the open-source General Bots Support compares to proprietary alternatives.

FeatureSelf-HostedSaaS
Per-user pricingFreeVendor lock-in
Data ownershipYoursTheirs
Source accessFull (AGPLv3)Closed
AI model choiceAny LLMVendor lock-in
ScalabilityUnlimitedTiered
Audit & complianceFull controlLimited
Why Choose

Built for Sovereignty, Scale, and AI

Thousands of teams choose General Bots for their support infrastructure.

Zero Vendor Lock-In

Your support data, your infrastructure, your control. General Bots Help Desk is fully open source under AGPLv3 — no per-agent fees, no data leaving your network.

  • 100% Open Source

    Audit, modify, and extend the code. Community contributions welcome.

  • Unlimited Agents

    No per-agent licensing fees. Add as many support agents as you need at no additional cost.

AIROUTE
From the Blog

Related Reading

2025

The LLM Boom is Over: Enter the Era of Industrial Orchestration

Why the shift from fundamental innovation to didactic application is the next industrial frontier.

Read More
2025

Beyond Chatbots: The Architecture of Enterprise Orchestration

How autonomous agents and multi-agent systems are transforming enterprise workflows.

Read More
2025

Carl vs. Wilson: A Case Study in AI Divergence

Technical analysis of two contrasting AI implementation strategies and long-term enterprise value.

Read More

Ready to Deploy?

Get your own self-hosted support platform running in minutes. No per-user fees, no vendor lock-in.

Try Hosted Instance Talk to Us