IT Support

IT Service Management

ITSM platform with incident management, change management, asset tracking, knowledge base, and AI-powered service automation.

Self-Host Free View Pricing
Capabilities

Everything a Modern IT Support Needs

Powerful it support capabilities with AI orchestration — all self-hosted on your infrastructure.

Incident Management

Full ITIL-aligned incident management with priority-based routing, SLA tracking, and automated escalation. Reduce MTTR with AI diagnostics.

Change Management

Change advisory board (CAB) workflows with risk assessment, approval gates, and automated rollback plans. Complete change history.

Asset Tracking

IT asset lifecycle management from procurement to retirement. Track hardware, software licenses, and cloud resources in one inventory.

Knowledge Base

AI-powered knowledge base with automatic article suggestions during incident creation. Reduce ticket volume with self-service portal.

Service Catalog

Curated service catalog with request forms, approval workflows, and automated fulfillment. Standardize IT service delivery.

SLA Management

Configurable SLA policies with breach notifications, automated escalation, and priority-based queue management. Real-time SLA dashboards.

Pricing

One Flat Server — Zero Per-User Fees

Unlike commercial SaaS suites that charge per seat, General Bots runs on your own infrastructure with unlimited users.

Self-Hosted
Your Infrastructure, Your Data
Deploy on any VM or bare metal. No user limits, no hidden fees. Full source under AGPLv3.
  • Unlimited users and itsm operations
  • No per-user licensing fees
  • Full source code access (AGPLv3)
  • Self-contained Docker deployment
  • Bring your own LLM / AI backend
Try Hosted Instance
Typical SaaS
Per-seat pricing
Plus overage fees
plus overage fees
Self-Hosted
Unlimited users
On your infrastructure
unlimited users
Comparison

Self-Hosted vs SaaS

See how the open-source General Bots IT Support compares to proprietary alternatives.

FeatureSelf-HostedSaaS
Per-user pricingFreeVendor lock-in
Data ownershipYoursTheirs
Source accessFull (AGPLv3)Closed
AI model choiceAny LLMVendor lock-in
ScalabilityUnlimitedTiered
Audit & complianceFull controlLimited
Why Choose

Built for Sovereignty, Scale, and AI

Thousands of teams choose General Bots for their it support infrastructure.

Zero Vendor Lock-In

Your IT data, your infrastructure, your control. General Bots ITSM is fully open source under AGPLv3 — no per-agent fees, no data leaving your network.

  • 100% Open Source

    Audit, modify, and extend the code. Community contributions welcome.

  • Unlimited Agents

    No per-agent licensing fees. Add unlimited IT support staff at no additional cost.

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Ready to Deploy?

Get your own self-hosted it support platform running in minutes. No per-user fees, no vendor lock-in.

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