Considering

Case Studies

Customer Support Automation

A mid-size insurance company deployed General Bots on WhatsApp to handle policy inquiries, claim status checks, and appointment scheduling. Before the bot, the contact center handled 1,200 calls per day with an average wait time of 8 minutes. After deployment, 62% of inquiries were resolved by the bot without human escalation, average wait time dropped to 2.5 minutes, and customer satisfaction scores increased by 18 points. The bot was live within three weeks using a single BASIC script that connected to the existing policy management API.

• 62% of inquiries resolved without human escalation
• Average wait time reduced from 8 minutes to 2.5 minutes
• 18-point increase in customer satisfaction scores
• Three-week deployment with a single BASIC script

Internal Knowledge Retrieval

A financial services firm with 3,000 employees used General Bots to build an internal knowledge assistant on Microsoft Teams. Employees ask questions about compliance procedures, HR policies, and IT support. The bot retrieves answers from vector-indexed documents and, when needed, executes BASIC tools to look up live data from internal systems. The firm estimates 4,200 hours saved per quarter — time previously spent searching intranets, reading PDFs, and waiting for email replies. The system was built by a three-person team with no prior AI experience.

• 4,200 hours saved per quarter across 3,000 employees
• Vector retrieval over compliance, HR, and IT documentation
• BASIC tools for live data lookups from internal systems
• Built by a three-person team with no prior AI experience

Multichannel Order Management

A retail chain operating across physical stores, e-commerce, and a WhatsApp catalog integrated General Bots to unify order tracking across all channels. Customers can check order status, request returns, and get product recommendations through any channel. The bot handles 15,000 interactions per month with a 91% resolution rate. The same BASIC business logic runs identically on WhatsApp, Web Chat, and the e-commerce widget, eliminating channel-specific code duplication and ensuring consistent customer experience.

• 15,000 interactions per month across three channels
• 91% resolution rate without human handoff
• Single BASIC codebase serves WhatsApp, Web Chat, and e-commerce
• Consistent experience eliminates channel-specific code duplication