Considering

Customers

Who Uses General Bots

General Bots serves organizations that need AI automation without surrendering control of their data, their code, or their infrastructure. Our customers span financial services, insurance, retail, healthcare, and government — industries where data sovereignty, regulatory compliance, and vendor independence are not optional features but baseline requirements. They choose General Bots because it is the only open-source bot platform that delivers production-grade AI with BASIC programmability, self-hosted deployment, and no per-message licensing fees.

• Financial services firms with strict data sovereignty requirements
• Insurance companies automating claims and policy inquiries
• Retail chains unifying multichannel customer interactions
• Government agencies requiring on-premises deployment

Why They Stay

Customer retention in the bot platform market is low because most platforms create dependency: proprietary scripting languages, locked-in hosting, and API changes that break production workflows. General Bots customers stay because the platform reduces dependency instead of increasing it. BASIC programs are readable, transferable, and modifiable by anyone on the team. Self-hosted deployment means no vendor can hold your data hostage. Open-source code means you can fix, extend, or replace any component. The organizations that stay with General Bots are the ones that value autonomy over convenience.

• BASIC programs are readable and modifiable by any team member
• Self-hosted deployment eliminates vendor data lock-in
• Open-source code provides full transparency and extensibility
• No per-message fees reduce cost as usage scales

Industry Footprint

General Bots deployments range from single-department pilots to organization-wide rollouts. The common thread is not company size but problem clarity: our most successful customers start with a well-defined use case — answering repetitive customer questions, retrieving internal knowledge, processing routine transactions — and expand from there. The platform scales horizontally by adding bots and channels, not by rewriting code. A bot that works on WhatsApp can be deployed on Microsoft Teams, Web Chat, or SMS with configuration changes alone.

• From single-department pilots to organization-wide deployments
• Start with one use case and expand across functions
• Horizontal scaling by adding bots and channels, not rewriting code
• Cross-channel deployment with configuration changes only