Considering

Onboard Support

Getting Started

Deploying your first General Bots instance takes minutes, not months. The open-source BotServer runs on any Node.js environment — local machine, cloud VM, or on-premises server. Clone the repository, install dependencies, and run. The default configuration includes a working bot with a Web Chat channel, a BASIC script editor, and an admin dashboard. From there, you connect your preferred LLM provider, add channels, and write your first BASIC program. No sales calls, no credit card, no trial expiration. The full platform is available from day one.

• Clone, install, and run in under 10 minutes
• Default configuration includes Web Chat, BASIC editor, and admin dashboard
• No sales calls, no credit card, no trial expiration
• Full platform capabilities available from day one

Guided Onboarding

For teams that want hands-on assistance, our certified hosting partners offer guided onboarding programs. These are not generic consulting engagements — they are structured sprints designed to get a production bot live within two to four weeks. The onboarding covers environment setup, channel configuration, LLM provider selection, BASIC script development for your first use case, and a handoff that leaves your team fully autonomous. The goal is not to create a dependency on external consultants but to transfer knowledge so your team can build, modify, and operate bots independently.

• Structured two-to-four week sprint to production
• Environment setup, channel configuration, and LLM provider selection
• BASIC script development for your first use case
• Knowledge transfer that leaves your team fully autonomous

Ongoing Support Options

After deployment, support options range from community-driven to partner-backed. The open-source community provides forums, GitHub issues, and documentation updates. Certified hosting partners offer SLA-backed support with guaranteed response times, proactive monitoring, and regular platform updates. For organizations that prefer full self-management, the platform includes built-in health checks, log aggregation, and performance metrics that surface issues before they affect users. No organization is too small for community support; no organization is too large for partner-backed SLAs.

• Community forums and GitHub issues for self-service support
• SLA-backed support through certified hosting partners
• Built-in health checks, log aggregation, and performance metrics
• Scalable from community support to enterprise SLAs